Lenovo 3 years Onsite Extended Service Agreement upgrade from 1 Year Depot/CCI

3 Year Lenovo Onsite Support (Add-On)

This is an add-on service and not the actual warranty.
This add-on service must match the length of the warranty. If the warranty term is shorter than the length of this add-on service you will need to purchase a warranty extension with this add-on service.

How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovos Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level
Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines, or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well-lit, to allow the disassembly and reassembling of the Lenovo machine.

Customer Benefits
Minimizing unplanned maintenance expenses reduces operating expenses because out-of-warranty repairs typically cost $150 - $399
At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
Shortening downtime and maximizing productivity and hardware availability as a result of the award-winning high-quality technical support that Lenovo provides
Fast access to technical help with significantly higher first-time fix rates (30% higher than the competition), lower hold times, and abandon rates (60% lower than the competition)
Onsite warranty decreases the downtime because with Depot coverage the PC is shipped/dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services
Lenovo offers a range of warranty options for Think-branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on the system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

Compatible with:
ideapad 100 (15") 80QQ
ideapad 100S (11") 80R2
ideapad 110 (15"), 110 Touch (15") 80V7
ideapad 100-15IBY 80R8
ideapad 100S (14") 80R9
Lenovo Flex 11 Chromebook ZA27
ideapad 100-14IBY 80R7
Lenovo N23 Chromebook 80YS
ideapad 100 (14") 80MH
ideapad 110 (17") 80UM
Lenovo N42 Chromebook 80US
Lenovo V110 (17") 80V2
Lenovo 100S Chromebook 80QN
ideapad 100 (15") 80MJ
Lenovo 300e 81FY
ideapad 110-14IBR 80UJ
Lenovo Chromebook S330 81JW
ideapad 110-14ISK 80UC
Yoga Chromebook C630 81JX
ideapad 110 (15"), 110 Touch (15") 80UD
Lenovo N22 80S6
ideapad 110-15IBR 80W2
ideapad 100-14IBD 80RK
ideapad 130-15IKB 81H7
ideapad 110-17ISK 80VL
Lenovo V110 (17") 80VM
Lenovo 100e 81CY
ideapad 110 (17") 80VK
Lenovo 300e Chromebook 81H0
ideapad 130-15AST 81H5
ideapad 130-14IKB 81H6
ideapad 110 (14") 80T6
ideapad 110 (15"), 110 Touch (15") 80T7
Lenovo 14e Chromebook 81MH
Lenovo Chromebook C330 81HY
ideapad 110S (11") 80WG
Lenovo 300e Chromebook 2nd Gen 81MB
Lenovo V110 (15") 80TL
ideapad 110 (15"), 110 Touch (15") 80TR
ideapad 110-14AST 80TQ
Lenovo V110 (14") 80TF
Lenovo V110 (15") 80TG
Lenovo V110 (15") 80TD
ideapad 110 (15"), 110 Touch (15") 80TJ
Lenovo V110 (15") 80TH
ideapad S130-11IGM 81J1
ideapad S130-14IGM 81J2
Lenovo 100e Chromebook 81ER
Lenovo 500e Chromebook 81ES